Scope of Work, General information, Terms & Conditions
Hotel accommodations, airport transfers, all land transportation, tour guides during sightseeing, escorts when indicated, meals where indicated, all National Park Entrances, all interstate taxes & permits, parking, toll taxes and driver allowances, all meet and assist services, daily breakfasts and service charges. The prices at times also include (when applicable) all meals at National Park Resorts.
The above is an “overview & general idea” and you should always refer to your TOUR ITINERARY INCLUSIONS which is specifically for your tour plan.
PRICE DOES NOT INCLUDE:
International airport taxes, entrance fees to monuments and parks (if not mentioned otherwise in your tour itinerary), camera charges at monuments and national parks, any items of a personal nature, additional expenses resulting from the delay or extension of a trip due to weather, flight cancellations, political disputes, sickness or other causes beyond our reasonable control. Lunches and dinners are usually not included in the tours. (At some places like the National parks or remote areas the same is included)
Specific requests such as adjacent or connecting rooms, bedding request, smoking or non smoking rooms and special dietary needs should be advised at time of booking. Please note that every effort will be made to secure your special request; however, they cannot be guaranteed.
On program where immediate check-in has not been included in the program price, Company does request that hotels do their utmost to facilitate this service; however it is not guaranteed. Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have your room ready for immediate check-in on arrival, Company can arrange this for an additional charges. Please ask for details and prices.
International airfares are usually not included in the tour price. Please ask your tour consultant for airfares quotes if you so require. Local airfare when shown separately is separate and not part of the tour cost. All international and local airfares are subject to change and can attract penalties and surcharges until final payment has been received by Indior. Indior will not be in position to confirm air reservations until a passport copy is received for each traveller. These programs may use the services of any IATA carrier. International carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airlines ticket or e-ticket received, or on the carrier’s website and form part of the terms and condition of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and / or passage.
Costs are based on double occupancy or single occupancy as may be the case and in most cases on per person basis. At times for small families we do offer “family prices” and whatever will be the case is always clearly mentioned at the end of the tour plan where pricing is mentioned. If you are travelling alone, a single supplement fee or a single occupancy tour price will be applicable.
PRICES & ARRANGEMENTS
Quoted program prices include planning, handling and operational charges, and are based on current rate of exchange, tariffs and taxes as (May 2013). Tour quotations are usually in USD (US$), GBP (£). One can pay us by their local currency too (if the arrangement is payment on arrival by cash) but at all times the exchange rate charged will be as per the US$ conversion since our contracts and prices are based on that currency. They include planning, handling and operational charges, and are based on the current rate of exchange and tariffs. These are subject to change depending on international currency fluctuation, fuel surcharges, and/or inflation by the time one confirms the tour. However once a tour price is finalized and tour confirmed (even if tour deposit is not made) there is no change in price whatever be the reason. Note that even for NON RESIDENT INDIAN TOURISTS we always quote in foreign currencies as our special rates and tariffs are in foreign currency. Indior is under no obligation to give breakdown costs involved in any program.
For a group, modification of program content to accommodate a smaller group size will not affect published program price.
For all tours there is a minimum deposit of 30% of the total tour value (it is calculated on the basis of hotels used, flights reserved, train tickets blocked, etc. and depends on the type of tour booked and at the discretion of the company) at the time of booking and the balance is payable 30 days prior to the first day of the tour.
All payments are to be SWIFT TRANSFERS or MASTER / VISA / AMERICAN EXPRESS CARD payments (refer payment methods document for the formats for each method) and all payments after arrival in India (if any) could be also by cash and Travellers’ Cheques in addition to the methods mentioned above excepting bank transfer. We DO NOT ACCEPT bank drafts and personal cheques.
We do not charge any service fee for accepting credit cards.
CANCELLATIONS / REFUNDS
All cancellations should always be sent by email and kindly also fax a copy of the letter to avoid any date disputes later. Cancelling the tour any-time within 30 days prior to commencement of the tour will result in forfeiture of 100% of the tour price excluding airfare.
Cancellation at any other time before that time period would attract a minimum charge of 250 US$ per person or 30% of the tour value whichever is higher (Adults and children). In case of luxury train tours and cruises, package airfares, etc. the cancellation policy of the Railway Authorities or concerned departments / companies / airlines will apply.
You also confirm that in the case of no deposit being made for a confirmed tour and / or balance not paid before 30 days of the tour commencement (for whatever reasons like the special arrangement could be credit card guarantee, etc.) that gets cancelled, the above will still apply and you would send us the cancellation charges on good trust or the credit card guarantee will be charged. Note that once a tour is cancelled if there is any credit towards the booker’s (read “client”) account then the same is refunded as soon as possible but always within the same financial year (April to March).
Changes in Tour Plan: India is a vast, diverse and intense country. At times there are situations where flights and trains get cancelled / delayed / rescheduled due to bad weather and or other problems like local unrest, strikes, natural calamities, etc. Under such conditions we always try to advice on the best route possible and we even consult you. It is to be noted that though we try our best we do not commit any refunds whatsoever for unutilized services due to unforeseeable reasons like this. If for whatever reasons the guest (read client) changes the tour plan while on the tour no refunds or adjustments are possible in most cases. Yes, we do try our best in these cases also and most of the cases if we have not paid for the services already do adjust the same too but in lot of cases this becomes impossible – so please bear with us. At the same time if because of any of the reasons mentioned above we need to buy fresh air tickets and book hotels or make any arrangements the same will be charged as applicable and payable by the traveller.
If by any chance the traveller changes the tour plan while travelling then we would be charging for all new services and hotels as per the changed plan. We will try to adjust the pre-paid part being changed with the new part but again we do not commit the same since most of the services will be pre paid for to the suppliers like the hotels, transporter, guide, etc.
PASSPORTS AND VISAS
Valid passports are required for travel to the destinations in this brochure. Check with your travel agent or company for the latest visa requirements. Please note that non-U.S. passport holders are responsible for obtaining the required documentation applicable for entry. Please note also that passports must be valid for six months after the return of your journey and should also have sufficient blank pages for visas and immigrations stamps. Company cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements. A copy of your valid passport must be submitted to Company in order to confirm air reservations.
LIMITATION OF LIABILITY
Indior, its employees, shareholder, officers, owners, directors, successors, agents and assigns, doesn’t own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other Indior affiliated companies). All such persons and entities are independent contractors. As a result Indior is not liable for any negligent or wilful act of any such person or entity or of any third person.
Indior and its operators and agents will assume no liability for injury, damage, financial or physical loss, accident, death, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to act of God or force majeure, illness, disease, inconvenience, irregularity or additional costs resulting directly or indirectly from any of the following causes: weather, quarantines, acts of war, civil disturbances, theft, government regulations, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any-kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or failure of any transportation mechanism to arrive or depart on time. Indior reserves the right to change any itinerary at any time when it is deemed advisory for the safety of the guest or the group or to comply with government restrictions.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passengers assume all such risks associated with participating in this trip.
ASSUMPTION OF RISK & RELEASE OF LIABILITY
By booking the tour with Indior, you acknowledge the risk and hazards of travel in India. You also accept the responsibility for your own welfare and waive future claims against Indior for liability to the maximum extent permitted by law. You understand that Indior contracts with a network of operators in India, Sri Lanka, Maldives, Tibet, Bhutan & Nepal through affiliate tour operators. These third party service providers are deemed qualified and experienced to the best of company’s (INDIOR) knowledge. Therefore, you fully release and hold harmless Indior from any and all liability for all their acts or omissions. You agree that this Assumption of Risk and Release of Liability statement shall be legally binding upon yourself, all minors under the age of 21 travelling with you, your heirs, successors, and legal representatives. You further agree to fully indemnify Indior from all and any liabilities to the maximum extent permitted by law and for all its costs, expenses, damages, etc. (including attorney’s fees) arising from or attributable to any claims or actions arising from your travel with Indior and which claims or actions are specifically released by you in this document.
TRAVEL ADVISORIES AND WARNINGS
It is the responsibility of the traveller to stay informed about the most current travel advisories and warnings by referring to the relevant State Department’s travel website. In the event of an active State Department Travel warnings against travel to the specific destination locations of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, The Traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
The Traveller represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the program. Company reserves the right to decline to accept anyone on a trip. Company reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
ANY PAYMENT TO COMPANY CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING INDIOR TOURS BOOKING FORM.
Gratuities: Gratuities are not included in the program price and are entirely at the discretion of the traveller and should be based on the level of satisfaction with the service received. Recommended guidelines are sent to you along with your pre-tour documentation.
PHOTOGRAPHY DURING TRAVEL
Indior reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with company, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not used are asked to identify themselves to their Tour Director at the beginning of their program.
Booking a tour with us suggests that all of us understand and accept the above. This document has been well researched and most of the inputs have come from our past guests and even the language and final editing has been done by some of our good friends who travelled with us as clients from all over the world. Still if the language is too harsh or the conditions at times seem biased and in favour of the company kindly accept our apologies for the same as it is unintended. At the same time the hotels, flights, trains, etc. have stringent cancellation rules that we need to follow to be in business with them and maintain a sound track record. We always try to be very fair and are known for our “Service First” & “At Your Service” attitude.
Indior Tours Pvt Ltd
H-103, Mayurdwaj Apts
New Delhi – 110092, India.
INTERNATIONAL MARKETING OFFICES
NEW DELHI, INDIA
NEW YORK, U.S.A.
© Indior Tours Pvt Ltd